CHICKEN FAQ’s 

- Are you a regenerative farm?

A resounding yes! With our intensive pasture rotations, our chicken is beyond organic standards! We believe that when we are transparent in raising high-quality, nutrient dense food, you can feel confident in your food purchases. The products that we raise are not only good for our bodies but good for our soil, and it’s what we feed our own children - it’s how our entire business began! 

- Does your chicken receive antibiotics, hormones, or any of the like? 

NEVER. The chicken we sell from Farm57 is grown directly on our home farm, and is antibiotic and hormone free from day one. 

- Is your chicken chlorine free?

Yes! Our birds are processed at a USDA inspected facility that does NOT use chlorine baths, so our chicken is chlorine-free. 

- Is all your chicken directly from your farm? 

Yes. All of our available products are grown and raised here on our home farm directly by us, we do not contract with any other farms. We also make our own spice blend in-house. Having the greatest amount of management from beginning to end ensures we can deliver the best product. 

 

- Where are you located? 

We are located in southwestern Pennsylvania, in Washington County. Joel was born and raised in Washington County with roots in agriculture and has only left the county to attend college! The “57” in our name is our street location, which pays homage to our farm’s property and the farming generations that have come before us. 

 

SHIPPING FAQ

- Where do you ship your meats? 

We ship our products every week to the lower 48 states. Meats are packed in dry ice in custom box liners. 

- When do you need my order by?

Orders must be received by Sunday at midnight, EST. Orders received after that time will ship out the following week.

- When will my order ship?

Orders ship toward the beginning of the week to avoid orders being stuck in transit over the weekend. Shipping days may flex depending on our dry ice supplier and our local shipping facility. Due to the perishable nature of our chicken, we monitor weather closely for events that may impact our shipping carriers. We reserve the right to delay fulfillment at our discretion if we determine that our delivery will be impacted by weather. 

- Is your chicken shipped frozen?

Our chicken ships frozen with dry ice and we add enough dry ice to endure the time in transit so that the product will arrive still frozen. Dry ice may or may not appear in your box upon arrival due to it sublimating. 

 

- My order arrived with no dry ice. Is my chicken still safe to eat?

Your order should arrive completely frozen. If your box has little or no dry ice in it, that’s perfectly okay - it is expected to sublimate during transit. 

• If chicken is still frozen - defrost it in your refrigerator or place in your freezer to keep for future use. 
• If chicken is partially thawed but still below 40 degrees Fahrenheit you can store it in your refrigerator for up to two weeks or safely refreeze for future use. 

 

- What is your return policy? 

We have a strict NO RETURNS and NO REFUNDS policy because we are mostly shipping frozen, perishable products. We cannot accept frozen items back for resale.

If you need to return an apparel item, we will exchange for a different size if the customer pays for the shipping costs. This does NOT apply to meats - all meats are NO returns or refunds. 

- If I’m local, can I come and pick up my order?

Yes! All orders are available for local pickup. Because our farmstand is under construction, all orders must be placed online in advance. 

At the time of checkout, select “pick up.” We will notify you via email when your order is ready.